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Spa Policies
Read our skincare treatment policy & prepare to spoil your Naked SKN®.
Skincare & Wellness Terms & Conditions
At Naked SKN®, we aim to be upfront with everything we do and keep you informed before, during, and after your skincare and wellness treatments. We want you to feel comfortable during your chosen services and confident in choosing Naked SKN®. For this reason, we have provided you with a list of the terms and conditions we require for every appointment. Take a look, and feel free to reach out if you have further questions.
Reservations
Each of our skincare and wellness treatments is subject to availability. We recommend scheduling your beauty or wellness experience with as much advance notice as possible to ensure your preferred appointment time. Our professional staff allocates time catered to each guest; therefore, a valid credit card is requested to guarantee your reservation time slot—including those using a gift card. We proudly accept Visa, Mastercard, Discover, American Express, Cherry, and Afterpay.
Please Note: No deposit is necessary; however, we do require that a valid credit card be placed on file to reserve your appointment, in accordance with our spa policy. While a $25 non-refundable deposit is no longer required, your appointment is not considered confirmed until your credit card is added to your booking. Our reservations team may contact you to assist with this if it hasn’t been completed online.
When making your reservation, please notify us of any special physical or medical needs or conditions that must be considered (i.e., pregnancy, food or product sensitivity, aggressive medications).
*DISCLAIMER: Menu service & pricing are subject to change without notice.
Skincare & Wellness Arrivals
To begin your skincare and wellness journey in a relaxed state, we ask that you arrive 15-20 minutes before your scheduled appointment. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and expectations of your visit. Service time will NOT be extended for late arrivals after 15 minutes, and the total price of your service will be charged.
For new guests, please arrive 30 minutes before your scheduled appointment to complete your guest profile.
*DISCLAIMER: Naked SKN® is not responsible for lost or stolen items.
Cancellations & Rescheduling
At Naked SKN Aesthetics®, we value your time and are committed to offering every client the best scheduling options possible. We understand that life happens, which is why we allow up to three (3) appointment reschedules per calendar year.
If an appointment is rescheduled more than three times, a $100 deposit will be required to secure future bookings. After the third reschedule, additional rescheduling will not be permitted in order to honor our policy. This ensures appointment times are respected and allows us to better accommodate other clients who may be waiting.
Our practitioners dedicate time and care to preparing for your treatment and look forward to providing you with the best experience at your scheduled appointment. We truly appreciate your understanding and cooperation as we work to maintain fairness and availability for all guests.
Same-Day Cancellations
We understand that unexpected circumstances may arise. However, same-day cancellations will result in a 100% charge of the scheduled service fee. A spa credit may be applied toward the cancellation fee when applicable and only with approval from the clinic manager.
Medical Emergencies
If you are unable to attend your appointment due to a medical emergency and cannot notify us in advance, you may submit valid documentation from your primary care provider for consideration. With proper documentation, the cancellation or No Show fee may be waived at the discretion of the clinic manager.
No Call / No Shows
At Naked SKN Aesthetics®, No Call/No Shows are not acceptable. We provide multiple ways to contact us, including our 24/7 text hotline at 832-888-9186, should you need to cancel or reschedule.
Failure to notify us will result in a $100 No Call/No Show fee. If the card on file is declined or the fee is not paid at the time of cancellation, the balance will remain on your spa account and must be settled before future appointments can be booked.
We are committed to professionalism and uphold this policy to ensure honesty, transparency, and fairness for all our guests.
Appointment Requirements
Naked SKN® wants all guests to experience a pleasant and peaceful environment. We ask that only those receiving treatments accompany you to the spa—no outside guests are allowed. We do NOT allow cell phones or picture-taking inside the treatment room to protect the privacy of our guests and our staff. There is a designated area where you can place personal items, including cell phones, and once your treatment is complete, your items will be returned.
*DISCLAIMER: We do not allow any guests under the age of 16 to receive treatments. Some treatments will require the consent of a parent/guardian.
Payments, Gratuity, & Gift Cards
WE ARE A CASHLESS MEDSPA!
Payments are accepted in the form of most major credit cards, Carecredit, Cherry Payment, Afterpay, and Naked SKN® gift cards.
Gift cards may be used to purchase products or services at face value. The gift card must be presented at the time of purchase, and the available balance will be applied to the transaction—any unused amount will remain on the card to be used later. Redemption of this card is subject to expiration and certain restrictions by the spa owner or state regulation. Gift cards are non-refundable and may not be redeemed for cash. This card is not transferable, and Naked SKN® is not responsible for the card’s lost, stolen, damaged, or unauthorized use.
No express or implied warranties apply. The services are non-refundable but can be converted into a skincare treatment credit at the sole discretion of the owner. There will be a $50 fee each time a non-sufficient fund (NSF) is returned, as well as any incurred charges for collection of payment owed. If payment is not collected for past service, the amount owed to Naked SKN® will be returned to the collections department for further review.
*DISCLAIMER: Gratuities are not included in any of the valued services and are at the guest’s sole discretion.
Products, Returns, and Services
If you are unsatisfied with a skin or body care product, you will be given a skincare treatment credit if the product is returned within seven days of purchase—a receipt MUST be provided, with no exceptions. Under no circumstances can eyewear products be returned.
*DISCLAIMER: After seven days of purchase of any product, retail item, or skincare item, it is non-refundable or exchangeable under any circumstances.
Refund & Exchange Policy
Promotional packages and deals are non-refundable — no exceptions. We appreciate your understanding, as these offers are specially priced and designed to provide optimal value.
For the safety and well-being of all our clients, skincare retail items cannot be returned or refunded once opened or tampered with. This policy aligns with industry health regulations and consumer safety laws.
If you are unsatisfied with a skin or body care product, we are happy to offer a spa treatment credit when the product is returned within seven days of purchase, in its original, unopened condition. A valid receipt is required, with no exceptions.
Please note: Eyewear products are final sale and may not be returned or exchanged under any circumstances.
DISCLAIMER: After seven (7) days from the date of purchase, all products, retail items, and skincare items become non-refundable and non-exchangeable under any circumstances.
We take all client feedback and concerns seriously. If an issue arises, we strive to address and resolve it in a timely and professional manner. While we respect your right to discontinue services if dissatisfied, we maintain a zero-tolerance policy for disrespectful, aggressive, or harassing behavior. In such cases, we reserve the right to refuse service and terminate future communication.
Thank you for your understanding and continued trust in Naked SKN Aesthetics.
Complaints
We reserve the right to refuse service.
If you are dissatisfied with a service, please get in touch with us by email. We will handle the complaint at the owner’s sole discretion after carefully assessing and reviewing the matter.
All email complaints can be directed to info@www.nakedskn.com.
We Look Forward to Pampering You
Thank you for taking the time to read our skincare treatment policy. We appreciate all of you choosing Naked SKN® for all your beauty needs. From facials and injectables to permanent makeup and body treatments, Naked SKN® is here to help you look and feel your best. If you’re ready to elevate your skincare routine and control your wellness, you’ve come to the right place. Our services are designed with you in mind, and our team of professionals is ready to guide you to the appropriate treatment options for your needs.